Privacy Policy

This Privacy Policy explains how Zhuhai Core Smart Equipment Co., Ltd ("CRSMT", "we", "us") collects, uses, and protects personal information when you visit core-smart.cn or contact us for POS hardware, printers, and related products.

1. Information We Collect

We collect information you voluntarily provide and data generated by your use of the site:

• Contact details: name, company, email, phone, WhatsApp, Skype, and country submitted through inquiry or quote forms.
• Order & inquiry data: product models, quantities, and project requirements you share with our sales team.
• Technical & usage data: IP address, browser type, pages visited, and referral source collected via cookies and analytics (Yandex.Metrika, Microsoft Clarity).

2. How We Use Information

• Respond to quotations, technical questions, and after-sales requests.
• Process orders, arrange shipping, and provide OEM/ODM service.
• Improve website content, products, and user experience.
• Send service-related communications (never unsolicited marketing without consent).

3. Cookies & Tracking

We use cookies and similar technologies to analyze traffic and optimize the site. You can disable cookies in your browser settings; some features may be limited.

4. Data Sharing

We do not sell your personal information. We share data only with logistics partners for shipping and with service providers strictly necessary to fulfill your request, under confidentiality obligations.

5. Data Retention

We retain inquiry and order records for the period required to serve your account and comply with applicable tax and trade regulations, then delete or anonymize them.

6. Your Rights

Depending on your jurisdiction, you may request access, correction, or deletion of your personal data. To exercise these rights, contact us at sales@core-smart.cn.